Terms and Conditions – 条款与条件

Last Updated: August 11, 2026

1. General Terms – 一般条款

Welcome to Villa Custom Furniture. By placing an order with us, you agree to the following terms and conditions.

翻译说明：欢迎来到 Villa Custom Furniture。下单即表示您同意以下条款与条件。

2. Orders and Payments – 订单与付款

• 50% deposit required to begin production
• Remaining 50% balance due before shipment
• Payments accepted via PayPal, bank transfer
• All prices are in USD (United States Dollars)
• Prices do not include import duties, taxes, or custom clearance fees

翻译说明：

• 生产开始前需支付50%定金
• 发货前支付剩余50%尾款
• 接受PayPal、银行转账付款
• 所有价格以美元(USD)计价
• 价格不含进口关税、税费或清关费用

3. Custom Production – 定制生产

• All furniture is custom-made to your specifications
• Production lead time: 30-60 days depending on complexity
• Material samples and drawings provided for confirmation before production
• Minor variations in wood grain are natural and not considered defects

翻译说明：

• 所有家具均按您的规格定制
• 生产周期：30-60天（视复杂度而定）
• 生产前提供材料样品和图纸供确认
• 木纹的细微差异为自然现象，不视为缺陷

4. Shipping and Delivery – 运输与交付

• Worldwide shipping available
• Buyer is responsible for import duties, taxes, and clearance fees
• Shipping insurance included
• Please inspect goods upon delivery; report any damage within 48 hours

翻译说明：

• 支持全球运输
• 买方负责进口关税、税费和清关费
• 包含运输保险
• 请在收货时检查；如有损坏请在48小时内报告

5. Returns and Refunds – 退货与退款

Important: Since all our products are custom-made:

• NO RETURNS are accepted for custom orders
• NO REFUNDS are provided after production begins
• This policy applies to all custom furniture orders
• Manufacturing defects will be repaired or replaced at our discretion

翻译说明：

重要：由于所有产品均为定制：

• 定制订单不接受退货
• 生产开始后不接受退款
• 此政策适用于所有定制家具订单
• 制造缺陷由我们酌情安排维修或更换

6. Customer Support – 客户支持

• WhatsApp: +86 13487983943 (Fastest response)
• Email: l13487983943@gmail.com
• WeChat: 19398165487
• Response time: Within 24 hours on business days

7. Governing Law – 适用法律

These terms shall be governed by and construed in accordance with the laws of the People’s Republic of China.

By placing an order, you acknowledge that you have read, understood, and agree to all these terms and conditions.

下单即表示您已阅读、理解并同意所有条款与条件。